Filing a complaint
Are you dissatisfied with how the municipality treated you? Because an employee or administrator has been rude? Then you can file a complaint.
What is it?
If you feel you have not been treated properly by an official or administrator, you can file a complaint with the municipality. You can file a complaint about:
- personal treatment by employees or directors;
- getting too little, incorrect or misleading information;
- Failure to respond to your questions.
Objecting to a decision
Do you disagree with a decision made by the municipality? Then you cannot file a complaint. However, you can object or file an appeal.
Not filing a complaint but still Report on public space?
Do you have a report or tip about your neighborhood? Are the lights on your street broken? Are you bothered by illegal dumping of trash, a clogged sewer line or a loose sidewalk tile?
You can make a report through the BuitenBeter app. You can download this app from Google Play (Android) or the App Store (IOS).
Would you prefer to report via the website? Then use the button below.
How do I file a complaint?
Submit your complaint to the municipality. This can be done digitally, orally or in writing. Below we list what you should include with your complaint:
- Your name, address, phone number and e-mail address;
- date;
- Which department, official, college or council member is your complaint about;
- describe the conduct of the person against whom you are making the complaint;
- state why you are complaining about this.
Health itself for a translation of the complaint if it is written in a foreign language.
Digital
Written
Address a written complaint to the Municipal Executive of the Municipality of Leudal. In your letter, provide a full description of the background and a clear explanation of your complaint. Do not forget to sign the letter.
Municipality of Leudal
Attn: Board of Mayor and Aldermen
Leudalplein 1
6093 HE Heythuysen
How long does it take?
Upon receipt of your complaint, we will process your complaint as soon as possible. If your complaint is not taken up, the complaints coordinator will let you know why. If possible, he will refer you to the body you can turn to.
We aim to resolve your complaint within six weeks of receipt. If necessary, this period may be extended by a further four weeks. You will receive notice of this. After these deadlines, it may be necessary to extend the deadline again in order to handle the complaint properly.
When can I not file a complaint?
The municipality is not required to address the complaint if it relates to conduct:
- a conduct about which a complaint has previously been filed and which has already been dealt with according to the Complaint Procedure cannot be dealt with again;
- If a situation occurred more than a year ago;
- When you could have objected;
- If you can or could have appealed;
- Which is part of investigation or prosecution of a criminal offense;
- on which the court has ruled;
- for which an investigation request is already pending;
- If your interest or the weight of the conduct is insufficient;
- if you did not state the correct issues in the complaint as outlined in the complaint policy.
Complaint handling
Which person handles the complaint first, on behalf of the College of Mayor and Alderman, depends on whom the complaint is directed against. Consideration will be given to whether the complaint can be handled informally. Should the complaint not be handled to your satisfaction or if you do not wish to cooperate in the complaint handling informally, an independent complaint commissioner is called in. He provides advice and guidance on the written complaint. The entire internal complaint handling process ends with the decision of the governing body.
The position of complaints commissioner for the municipality of Leudal is held by Mr. Stevens.
Annual Complaints Report 2024
The municipality is required by law to publish an annual summary of complaints received. The memo also tells you more about how we deal with those complaints.